Shipping policy

Shipping

Normal processing takes 3–4 business days, Monday to Friday, before dispatch. Delivery time is additional and depends on your destination and shipping service. Available shipping options and charges are shown at checkout.

We send tracking information when your order is dispatched. Processing and delivery can take longer during busy periods or service disruptions. We will do our best to contact you if your order is delayed.

Exchanges and store credit

For United States orders, you may request a size exchange or store credit within 30 days of purchase. Items must be unused and in their original condition and packaging. We cannot process size exchanges for international orders.

Incorrect or faulty items

If your item is incorrect or faulty, contact us within 30 days of placing the order. We will assess the issue and offer a replacement, store credit, or a refund as appropriate. Shipping and handling fees are non-refundable. Customers are responsible for return shipping unless the return is due to a defect or our error.

Contact

Please contact us or email hello@weallgetlost.com before returning an item. Include your order number, the reason for your request and any relevant details.