FAQ

ORDER PROCESSING TIME

Average ship time is 3-4 business days, at which point you will recieve tracking advice based on the carrier chosen.

We use USPS for economy, and FedEx for Priority.

RETURNS

Returns are only accepted if the item is incorrect or faulty.

To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.

EXCHANGES 

Exchanges are allowed within 30 days of the purchase date for incorrect or faulty items.

The item must be unused, in the same condition as received, and in the original packaging.

REFUNDS 

Refunds will be processed based on the nature of the issue.

Shipping and handling fees are non-refundable.

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

DEFECTIVE OR INCORRECT 

If you receive a defective or incorrect item, please contact us within 30 days of placing the order.

We will assess the issue and provide a replacement, store credit, or issue a refund as deemed appropriate.

CHANGE OF MIND  

We do not accept returns for change of mind.

To start the return process please email us at store@ramitheicon.com with the order number, reason for return and any relevant information.